Protocol for allocation of rental properties to prospective tenants

This Protocol for the allocation of rental properties to prospective tenants is used in the context of the Good Landlord Act and aims to make it clear to all parties involved how the allocation of a rental property is made. This Protocol is aimed at preventing (housing) discrimination.

• Holland Home Management: (An employee of) Holland Home Management who offers a property for rent on behalf of the client and is legally authorized to do so.
• Client: The (legal) person or persons entitled to rent out the property that Holland Home Management has engaged to mediate in the interest of the rental of a property.
• Prospective tenant: A natural person/entity that shows interest in a rental property offered by Holland Home Management on behalf of the client.

Purpose of mediation:
The Client's objective is to rent out the rental property in question to the most suitable prospective tenant. This is a prospective tenant of whom it is as plausible as possible that he or she will be able to meet all obligations arising from a tenancy agreement correctly and in a timely manner and in the most appropriate period. The distinction between prospective tenants is made by means of objective justification. Distinguishing between prospective tenants serves a legitimate purpose and Holland Home Management will act appropriately and proportionately. 

Basic information to be obtained from the prospective tenant:
• Name (first and last name)
• Current address and place of residence
• Telephone number
• E-mail address
• Copy of ID document (BSN number and passport photo may be shielded)
• Family composition: living alone, cohabiting, with or without children
• Amount of total monthly net income
• Income statement from the tax authorities
• Employment contract(s) and/or employer's statement(s)
• Proof of income (salary statement and recent bank statements showing the net salary)
• Amount of current rent
• A landlord's statement

The information necessary to determine whether the prospective tenant(s) are eligible for a housing permit (if obtaining one is required in the municipality where the property is located).

No information is required on:
• Ethnic or cultural background
• Religious identity
• Political affiliation
• Sexual orientation
• Gender identity and/or expression
• Physical or mental health

Criteria that are taken into account in allocation:

Basically, it's first come, first served. The initiative to respond to an offered property lies with prospective tenants. In case of many responses, it is therefore possible that certain prospective tenants are no longer invited for a viewing and are rejected.

Source of income/type of employment contract
An employment contract for an indefinite period with a well-known employer is preferred. This gives the client the most financial security. Temporary employment contracts, (recent) self-employment and other forms of income such as alimony, an internship allowance, a guarantee by third parties, an inheritance, rental income, etc., can also lead to the allocation of a rental property, but that is tailor-made.

Income Level 
After a possible minimum income requirement, the highest (joint) income is preferred. This gives the client the most financial security regarding the fulfillment of the financial obligations from the lease agreement.

Solid and Verifiable Positive Rental History 
A candidate tenant with a positive and verifiable landlord's statement is preferred. Candidate tenants without a demonstrable rental history require custom work, as this requires further information or investigation.

Positive Screening of ID and Solvency 
A candidate tenant can only be assigned a property on the condition that their identity can be verified and their financial solvency is in order. To test this, the rental agent conducts a thorough screening. Part of this screening is a manual check on the authenticity features of the ID, performed by the rental agent. This check can, for example, be carried out with the Dutch ID-App offered by the Dutch government. The result of this screening can lead to a rejection (even after an initial allocation).

Household Composition 
It is important that there is an appropriate composition of residents per property. This is to prevent nuisance and damage, but also to prevent, for example, overcrowding of properties. Therefore, the composition of residents per property will be taken into account during allocation. Depending on the type of property, certain compositions are preferred. This is custom work per property.

Suitability in (the surroundings of) the Offered Property
In some cases, the location of the rental property or its characteristics may lead to certain candidate tenants being more suitable than others in principle.

Client's Discretion 
For every offered property, it applies that the client ultimately makes the choice between the candidate tenants. The rental agent has no influence on the final choice.

Holland Home Management refrains from any form of (cooperation in) discrimination regarding the allocation of rental properties to candidate tenants. Holland Home Management bears no responsibility or liability for the actions of its clients. In connection with privacy legislation, Holland Home Management is not authorized to provide basic information of candidate tenants to third parties.